Upon hearing the recommendation of our realtor to use a mortgage banker who was not local, I was a bit hesitant but chose to move forward based on her recommendation. I could not be more pleased with the decision. Sherry was extremely helpful throughout the entire process of securing our loan. She was always available via the phone to answer our questions and provided clear guidance as we navigated through the process. She took our calls at night and on weekends and was always eager to help. I would highly recommend Sherry to anyone seeking assistance in procuring a loan and would definitely use her again if the need arose.
James has been my lender on two different occasions and both times I found him to be more than efficient. He was very transparent in regards to the loan process and always seemed to be one step ahead. He’s available to speak with whenever needed and I highly recommend him to anyone looking for a reputable lender.
I was very pleased with the quality of assistance you and CNN mortgage provided me. It was very convenient to electronically sign documents and to upload required documents. You and your staff quickly replied to my e-mails and were available via phone if I had a question. I have purchased several other homes in my past and this process was by far the easiest and most professional.
I would not hesitate to recommend your company to anyone needed a mortgage. Thank you again for your help.
Working with CNN and Tiffany was an easy process. Communications were done either by phone and/or emails (Jordyn could have returned phone calls a little more promptly).
Things moved along seamlessly. Connections with the title company happened without a hitch.
All in all, a very smooth process.
Our experience with Suzy was positive from our first contact to closing. Our episode began with another big loan company that had “pre-approved” a loan for us before we moved from California to Arizona. We were going to be putting down such a large amount that our loan amount seemed a no brainer for any loan company.
As we were getting a couple of weeks into the loan process with the house that we were going for, it became apparent that the big company didn’t care about helping us out. They would not return messages for days at a time, and we lost all confidence in them that we were going to get the loan at all and it seemed we were going to lose the house that we were wanting to buy.
Our realty agent suggested contacting Suzy. From the moment of the first contact, we felt confident that things were going to happen. We changed over to her to complete our loan. Within about a day she was on track with what took the other company three weeks. She responded quickly with any questions we had and everything just fell into place. Our loan closed on time and we are happily in the house we wanted. Suzy knows her stuff, and if there’s something she might not know, she will quickly research it and find out. I will recommend her to anyone looking to buy a house without any hesitation.
I just wanted to take this opportunity to thank you for your help in purchasing my home. You are so knowledgeable about the process and extremely efficient at what you do and keeping me on track for providing all necessary documents for closing. You answered every phone call, email and text message that I sent you, promptly replying in every instance. You patiently explained the need for various documents and guided me to closing without one single issue.
As you know, this is the third time we have worked with you and, if there is a need in the future, there will be a fourth.
Thank you very much for all of your expertise, patience, knowledge, and efficiency! I loved working with you!
I was very pleased with my home buying experience! Emma, you treated me with dignity and respect and answered all my questions. I had never bought a home on my own, my late husband handled everything in the past. I was afraid I couldn’t do all the steps necessary. You made the process smoothe and easy for me. I’m a homeowner!
I appreciate you taking the time to answer my questions even after the sale was complete. Again thank you.
TIffany, my experience dealing with you and your team was extremely positive. Everyone on your team was professional and prompt, knew how to guide us through a process that can be difficult, and were a pleasure to work with.
I want to thank you for the cutting board gift you recently sent us, as well.
I hope you and your team are all doing well, and I wish you all the best.
My escrow closing experience was very positive and very informative. I thank you very much for all the help which I received from you and from CNN Mortgage. It was an excellent learning experience for me.
The Process: the process was explained to me in very simple terms, which I found very easy to understand. Every time I had a question regarding the steps of the closing process, I always received a courteous and complete response from CNN. I was happy with their answers and explanations.
Communication: Excellent!! I always received constant communication, either by email, by phone, or by Docusingn, or a combination of all three methods. Quick responses were always appreciated. Their communication with me was always thorough and complete. Using all three methods of communication, made me feel always connected with them….at any time and at anyplace. I loved it!
Resources: Wow!! Nice! CNN gave me access to plenty of resources. These include online resources such as the use of email communication and Docusign to sign for documents. I love DocuSign, and I’m glad CNN was able to make the process of signing so many documents way too easy and stress-free for me. Besides all, the best resource was the expertise of their personnel. Tiffany, you were magnificent, and I will always remember you, as to how professional you were, and how patient you were with me. Thank you for your expertise, which in my opinion, was the best resource that I received from CNN. You made me feel welcome and appreciated. Thank you, you were my best resource in the closing experience.
Experience: Awesome!! CNN, seriously knows their business. Their experience made the difference in making feel special and unique. I received plenty of advice, such as how to improve my credit score in order to get a better interest rate. I received plenty of tips that eventually helped me in not having Private Mortgage Insurance (PMI) included in my monthly mortgage payment. Tiffany (CNN) helped bring my interest rate even lower….wow!!! I was impressed. Their great experience made the difference. I chose CNN among several lenders, and I am happy I did.
Thank Tiffany. Thank you, CNN.
P.S. Tiffany, I received the beautiful give you mailed me. Wonderful…again you made me feel appreciated and special.
Some products and services may not be available in all states. Credit and collateral are subject to approval. Terms and conditions may apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice.
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